Program Evaluation and HR Metrics


Program evaluation (PE) is at the heart of practicing evidence based talent management. It refers to the process of assessing the impact of an intervention by gathering data to compute the right HR metrics. The process involves developing hypotheses about expected outcomes, collecting data to assess the impact and analyzing results to identify areas for improvement. Leading organizations use program evaluation to continually improve the efficacy of talent management systems. Among numerous benefits, the evaluation process and the metrics can allow the program to reach its full potential. It also serves to establish evidence about program effectiveness (or value) and justify budget requests.

Course description

In this course, participants learn the steps involved in designing a program evaluation. They develop an understanding of popular models and frameworks in program evaluation, such as Kirkpatrick’s four levels of evaluation, Return on Investment (ROI) and Utility analysis.  Additionally, the course will cover evaluation process and metrics used in common types of development programs including training interventions, leader development programs, multisource feedback interventions, executive coaching and career management systems.  While this course is presented as a separate chapter, all TM interventions should have a PE component.


Price includes a $100 non-refundable processing fee, relevant learning course including tools and resources.

How do I get access to the course?
Within 24hours of making the payment, you will receive an email with your access information to the learning course on the HCG learning platform. If you do not see the email in your inbox, please check your spam folder. You may write to to receive your access information again.

What is included in the learning package?
All resources including learning modules, tools, quizzes and resources are made available through HCG’s learning platform.

What will be the duration of the learning and certification package?
You will have 1 month of access to the learning platform. You may learn at your own time for the entire access duration.


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