COMPLIMENTARY WORKSHOPS
How to Deliver a Town Hall Presentation During Times of Uncertainty
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Leaders in healthcare must address stakeholder concerns during the current crisis by providing accurate information, ensuring safety, and offering support to employees, customers, and the community.
Key Insights
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- The importance of addressing stakeholder concerns in times of uncertainty in order to build trust and maintain relationships.Â
- The significance of listening to the emotional and physical well-being of employees and addressing their concerns before moving on to specific action plans.
- The value of creating a clear vision and outlining specific actions to achieve that vision in order to inspire and engage team members.
- The role of personal commitment and team commitment in leading through a crisis, demonstrating empathy and involvement in the process.
- The impact of sharing accurate information and providing a clear plan of action on building trust and credibility with stakeholders.
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01:30Â Shreya introduces the topic of delivering a town hall presentation during times of uncertainty and discusses the importance of addressing unanswered questions and creating a two-way communication session.
06:45 Anthony introduces the concept of the Message Blueprint, a tool to organize key messages into a storyboard for effective communication during town hall presentations.
11:20 Shreya provides insights on understanding stakeholders in town hall presentations, including employees, shareholders, and the community, and their specific concerns and needs.
18:15 Anthony explains the importance of creating a dashboard to display both financial and emotional information, allowing leaders to make informed decisions during times of uncertainty.
23:40Â Shreya emphasizes the significance of taking action based on collected data and insights, providing examples of actionable steps for leaders in healthcare organizations.
29:10 Anthony highlights the importance of personal and team commitments in town hall presentations, encouraging leaders to engage with their audience and inspire collaborative action towards a shared vision.
33:50 Sherry shares a real-life example of applying the principles discussed, focusing on protecting the healthcare workforce and providing valuable insights through an op-ed article.
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