Team Effectiveness


Team effectiveness refers to the process of diagnosing teams or structuring new teams for increased efficiency and effectiveness. It involves addressing team processes such as backup behaviors, mutual sharing, and team mental models. Team effectiveness can also be promoted through appropriate selection and training of team members and team leaders. If managed effectively it can contribute to increased creativity, faster responses to organizational changes and increased performance.

Course description

In this course, participants will learn about the validated models of team formation and characteristics of high impact teams.  They will also learn to conduct a team diagnosis and the steps required to promote team effectiveness.  This course includes materials on the characteristics of virtual teams, self-managed teams and the impact of team diversity on team effectiveness.

Course objectives

In the course, participants will build the capability to:

  • help conduct a team diagnosis
  • advise a team on improving their effectiveness
  • support the formation of a new team
  • assist in the selection of team members
  • identify an appropriate type of team training
  • assist in the design of team training
  • evaluate the effectiveness of a team

    Tools:  This course gives participants access to tools and worksheets, including:

      1. Guidance for Selecting the most Appropriate Team Training Intervention
      2. An Instrument to Conduct a Team Diagnosis
      3. Guidance for Defining and Assigning Team Roles
      4. A Team Leader Skills Questionnaire

    Assessment:  Each course includes an end of course assessment (quiz) and assignments to gauge learning and opportunity to practice the skills. To promote learning, participants receive feedback on right and wrong answers, as well as, guidance for reviewing the relevant sections in the course.

    Discussion Boards: All participants will have access to the community board on this topic.  The discussion boards can be used to post questions, start a new discussion or seek clarification from a mentor

    Other Learning Activities:  Participants will have access to games, flashcards, glossary, bibliography developed to engage with the content in a fun way and assist with learning.

    An interactive 3+ hour online course with case studies, assignments, tools, and activities.

    Access duration for one course is one month.  If purchased as part of a certification package, access duration is set by the package plan.

    Participants who complete the interactive lesson and pass the course quiz will earn a certificate of completion.

    Team Effectiveness

    15. Team Effectiveness


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