Program Evaluation and HR Metrics


Program evaluation (PE) is at the heart of practicing evidence based talent management. It refers to the process of assessing the impact of an intervention by gathering data to compute the right HR metrics. The process involves developing hypotheses about expected outcomes, collecting data to assess the impact and analyzing results to identify areas for improvement. Leading organizations use program evaluation to continually improve the efficacy of talent management systems. Among numerous benefits, the evaluation process and the metrics can allow the program to reach its full potential. It also serves to establish evidence about program effectiveness (or value) and justify budget requests.

Course description

In this course, participants learn the steps involved in designing a program evaluation. They develop an understanding of popular models and frameworks in program evaluation, such as Kirkpatrick’s four levels of evaluation, Return on Investment (ROI) and Utility analysis.  Additionally, the course will cover evaluation process and metrics used in common types of development programs including training interventions, leader development programs, multisource feedback interventions, executive coaching and career management systems.  While this course is presented as a separate chapter, all TM interventions should have a PE component.

Course objectives

In this course, participants will build the capability to:

  • describe the benefits of doing a program evaluation
  • use the PE framework to develop hypotheses about program outcomes
  • use the PE  frameworks to select the right evaluation level and metric(s)
  • select the appropriate program evaluation method
  • outline the steps required to conduct a program evaluation
  • identify the data required to conduct a program evaluation
  • perform simple statistical analyses
  • outline the evaluation methodology for commonly used programs such as
    • training
    • leadership development
    • executive coaching
    • multi-source feedback
    • career management systems

    Tools: This course gives participants access to tools and instruments, including:

      1. Program Evaluation- Data Collection and Metrics Checklist
      2. Statistical Techniques and when to use them
      3. Comparison of Interview Methods for Program Evaluation
      4. Training Evaluation Levels
      5. Worksheet – Return on Investment Analysis
      6. Career Development Programs-Audit Sheet
      7. Evaluating Career Development Programs – Organizational and Individual Level Metrics
      8. Program Evaluation of Succession Planning and Management Program-Audit Sheet
      9. Coach Assessment
      10. Executive Coaching Experience Evaluation Form

    Assessment:  Each course includes an end of course assessment (quiz) and assignments to gauge learning and opportunity to practice the skills. To promote learning, participants receive feedback on right and wrong answers, as well as, guidance for reviewing the relevant sections of the course.

    Discussion Boards: All participants will have access to the community board on this topic.  The discussion boards can be used to post questions, start a new discussion or seek clarification from a mentor.

    Other Learning Activities:  Participants will have access to games, flashcards, glossary, bibliography developed to engage with the content in a fun way and assist with learning.

    An interactive 4+ hour online course with case studies, assignments, tools, and activities.

    Access duration for one course is one month.  If purchased as part of a certification package, access duration is set by the package plan.

    Participants who complete the interactive lesson and pass the course quiz will earn a certificate of completion.

    Program Evaluation and HR Metrics

    9. Program Evaluation and HR


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