Work Design


Work design or job design is the process of structuring jobs to satisfy the motivational needs of employees while optimizing work outcomes. Jobs are the foundation of a business process and the building blocks of an organizational structure. If done effectively it can improve individual and organizational performance while enhancing employee wellbeing.

Course description

In this course, participants will learn about models of work design, when work design is an option and how organizations can benefit from work design.   Additionally, they will learn about different types of work design and the steps in designing and redesigning work.  Participants will also learn the strategies to effectively implement new job design through incorporating changes in the performance management system and designing effective reward systems.  The course includes special topics on teamwork and improving quality of work-life, and case studies

Course objectives

In the course, participants will build the capability to:

  • Guide conversations on the motivating potential of work design interventions
  • Help managers select between work design options
  • Design flexible work options
  • Help managers and incumbents focus on the work dimensions that promote work motivation
  • Perform the steps in designing work
  • Conduct an evaluation of the work design process and outcomes
  • Conduct work design options for individuals and teams

    Tools:  This course gives participants access to tools and worksheet, including:

      1. Job Enlargement Template
      2. Job Enrichment Template
      3. Job Rotation Tool
      4. Job Rearrangement Tool
      5. Job-related Challenges Tool
      6. Questions to Consider when Redesigning or Creating New Jobs
      7. Identify the best Job Design Option – Guide
      8. Dreyfus Model of Skill Level
      9. Job Leveling Matrix
      10. Work Design-Needs Analysis Guide
      11. Work Design Options Guide
    Assessment:  Each course includes an end of course assessment (quiz) and assignments to gauge learning and opportunity to practice the skills. To promote learning, participants receive feedback on right and wrong answers, as well as, guidance for reviewing the relevant sections in the course.

    Discussion Boards:
     All participants will have access to the community board on this topic.  The discussion boards can be used to post questions, start a new discussion or seek clarification from a mentor.

    Other Learning Activities
    :  Participants will have access to games, flashcards, glossary, bibliography developed to engage with the content in a fun way and assist with learning.
    An interactive 3.5+ hour online course with case studies, assignments, tools, and activities.

    ​Access duration for one course is one month.  If purchased as part of a certification package, access duration is set by the package plan.

    Participants who complete the interactive lesson and pass the course quiz will earn a certificate of completion.
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    ​Work Design

    17. Work Design


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